FAQ

Usually 5–10 working days (Monday to Friday) from your order. You can see the estimated delivery date on every product page. As soon as your order is on its way, you will receive an email with a tracking number.

€4.99 per order – free for orders of €100 or more. This applies to every country we deliver to.

You will see the exact cost at checkout before you order. Deliveries outside the EU may be subject to customs duties or import taxes.

Your items are shipped directly by our delivery partners. If you order several pieces, they may arrive in separate parcels and on different days. This does not cost you any extra shipping.

Yes. You have a 14-day right of withdrawal from the day you receive your goods. The easiest way is online via Withdraw from contract here (at the bottom of every page) – you will get an acknowledgement of receipt by email. A short message with your order number via the contact form works too; we will then send you everything you need for the return. Full details are in our right of withdrawal.

You pay the direct cost of returning the goods. We refund the purchase price and the original standard shipping cost no later than 14 days after we receive your withdrawal – using the same payment method you used. We may withhold the refund until the goods are back with us or you have shown proof of return.

Our size guide shows you how to measure and which size matches your measurements. Details such as oversized fits or one size are listed on every product page under “Fit”. Not sure? Write to us before you order.

You will see all available payment methods at checkout. Payment is encrypted and handled by Shopify – we never see your card details.

Write to us as soon as possible with your order number. As long as your order has not been shipped, we will try to change it for you. If it is already on its way, you can use your right of withdrawal.

We are sorry about that. Please send us your order number and, if possible, a photo via the contact form. We will take care of it. Your statutory warranty rights apply.

You will find the material on every product page under “Material & care” and the care instructions on the label inside the garment. Knitwear and pieces with faux fur stay beautiful longest when washed gently and dried flat.

Yes: sign up for our newsletter and spin the prize wheel once. Every spin wins – 5%, 10% or 15% off, or free shipping. You see your code right after the spin; it can be used once per customer and cannot be combined with other discount codes.

Email us at support.dcollection@gmail.com or use our contact form. For questions about an order, please include your order number – we will get back to you as soon as we can.

As soon as your order has shipped, you receive an email with the tracking number and a tracking link. If your order arrives in several parcels, you get a number for each parcel. If your parcel has not arrived after 14 business days, write to us with your order number.

On every product page: the material under “Material & care”, with the manufacturer and the responsible person in the EU in small print below it. If something is missing, write to us – we will ask for you.